Privacy Policy

Last updated: September 2026

This Privacy Policy explains how FHM Hotel Services ("we", "us", or "our") collects, uses, and discloses information about you when you use our mobile applications (FHM Checker, FHM Worker, and Deep Cleaning Hub) and associated services (collectively, the "App").

Our App is a business-to-business (B2B) enterprise tool designed exclusively for use by employees, contractors, and authorized personnel of hotel management companies utilizing our CRM platform. It is not intended for the general public.

1. Information We Collect

To provide our services, we collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Information"). Since you are using this App as an employee or authorized user, most of this data is provided by your employer or collected to facilitate your employment tasks.

• Contact Information: Your name, email address, and phone number.
• Identifiers: A unique User ID or account ID to associate tasks with you.
• User Content: Photos, videos, or text you submit through the App (e.g., room statuses, maintenance requests, lost and found reports).
• Diagnostics and Usage Data: Information about how you interact with the App, performance data, and crash logs to help us improve the App's functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the App's core functionality (e.g., assigning cleaning tasks, tracking room statuses).
• To authenticate your identity and secure your account.
• To communicate with you regarding updates, security alerts, and administrative messages.
• To monitor and analyze trends, usage, and activities in connection with our App (troubleshooting and diagnostics).

3. How We Share Your Information

We do not sell your Personal Information. We may share your information in the following circumstances:

• With Your Employer/Hotel Management: Data submitted through the App (such as task completion and photos) is accessible to your employer's management and administrative staff.
• With Service Providers: We may share data with third-party vendors who need access to such information to carry out work on our behalf (e.g., cloud hosting, crash reporting tools).
• For Legal Reasons: We may disclose information if we believe it is required by law, regulation, or legal process.

4. Data Retention

We retain your Personal Information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. Since this is an enterprise application, data retention is also governed by the policies of your employer.

5. Security

We take reasonable measures to help protect your Personal Information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by revising the date at the top of the policy and, depending on the specific changes, we may provide you with additional notice through the App or via email.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@fhmhotelservices.com
Address: FHM Hotel Services